Shipping Policy

At VettedArc, we’re committed to delivering your jewelry and curated items with care. This shipping policy explains the shipping options available at checkout, how we process orders, estimated delivery timelines, shipping costs, international considerations, tracking, and what to do if there’s a delivery issue.

Quick note: Delivery time estimates do not include processing time, and may vary by destination, carrier capacity, and weather conditions.

Shipping Options (Selected at Checkout)

We offer multiple shipping options to fit your needs. Standard and express shipping are available to most locations worldwide.

Shipping options, rates, and estimated delivery windows are calculated at checkout based on your destination and the method you select. Availability can vary depending on the shipping address and carrier service coverage for that area.

Standard shipping — An economical option for most orders.

Express shipping — A faster option when available for your destination.

Processing Time (Preparing Your Order)

All orders are carefully prepared and processed within 1-2 business days from the date of purchase.

Processing time includes verifying your order details and securely packing your items so they arrive in excellent condition.

During peak seasons, promotional periods, or high- volume order periods, processing may take an additional 1-2 business days.

When you’ll hear from us:

You’ll receive a shipping confirmation email once your order leaves our facility. That email includes tracking details so you can follow your shipment’s progress.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number and carrier information.

Use the tracking number to monitor your package’s progress in real time through the carrier’s tracking system. If tracking updates take a short time to appear after the label is created, please check again later— carriers may take time to scan and register the package in their network.

Delivery Time Estimates (Transit Time)

Delivery times are estimates and begin once your order has shipped. Estimated delivery times do not include processing time. Transit times may vary depending on destination, carrier capacity, weather conditions, and other transit conditions (such as regional service disruptions or customs clearance for international shipments).

Shipping option Estimated delivery times:

• Standard shipping 5-7 business days
• Express shipping 2-3 business days

Shipping Costs

Shipping costs are calculated transparently at checkout based on your delivery address, package weight, and your chosen shipping method.

Final shipping rates may be affected by factors such as destination region, carrier service availability, and the selected shipping speed. We work with trusted carriers to offer competitive rates while maintaining our premium service standards.

International Shipping

We ship to most countries worldwide. International orders may be subject to customs duties, import taxes, and local regulations.

These fees are the responsibility of the recipient and are not included in our shipping costs. Please check with your local customs office for applicable duties before placing your order.

Delivery Issues (Damaged, Delayed, Lost, or Missing

Packages)

If your order arrives damaged, is lost in transit, is significantly delayed, or you believe items are missing, please contact our customer service team as soon as possible so we can help. To help us resolve the issue quickly, please include:

• Your order number
• Your tracking number (and the carrier, if available)
• A brief description of the issue (damaged, delayed, lost, or missing)
• Photos (recommended for damaged items/packaging, if available)

We’ll work quickly to resolve the matter and ensure your satisfaction.

Contact Information

You can contact us anytime for questions and support:

Email: support@vettedarc.com

Phone: +1 775-393-9406

We’re here to help. If you have any questions about shipping, tracking, or delivery, please reach out to our support team and we’ll be happy to assist.